Warranty

MOST DREAMRING PRODUCTS ARE BACKED BY A LIFETIME WARRANTY.  VALID PROOF OF PURCHASE AND AN ACTIVE DREAMRING MEMBERSHIP IS REQUIRED FOR WARRANTY CONSIDERATION.  DETAILS AND EXCLUSIONS BELOW.

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OFFICIAL DREAMRING PRODUCTS WARRANTY POLICY

DreamRing provides a lifetime warranty against manufacturing defects for all of its authentic products from the date of purchase, with the exception of soft goods which may be eligible for an exchange, refund, or coupon code within 30 days of the  date of purchase. If a product was purchased from the DreamRing website or a DreamRing authorized seller and, at the time of purchase, contained a manufacturing defect or had been damaged by improper care prior to the time of purchase, then DreamRing in its sole discretion, will (i) repair, (ii) replace, or (iii) provide a warranty credit for the product for use on the DreamRing online store. The amount of the warranty credit shall be equal to the purchase price of the product, but in no event shall the amount exceed DreamRing’s manufacturer suggested retail price (“MSRP”). DreamRing reserves the right to inspect any product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a defect that is covered by the warranty. All warranty credits may be used toward the purchase of any DreamRing product available on the DreamRing online store. Note that DreamRing regularly changes the models, colorways, and styles of its products and cannot guarantee the availability of an exact replacement for any product. DreamRing DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY. Some U.S. States and international countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please note that because DreamRing is unable to oversee or control the quality of its products sold by unauthorized sellers, DreamRing’s warranty is not available for products purchased from unauthorized sellers.  DreamRing’s warranty extends only to products purchased from authorized sellers that are subject to DreamRing’s quality controls and have agreed to follow its quality controls. All warranty claims must be processed through the DreamRing website, or through the local distributor if customer’s country is not available in the DreamRing website Warranty Claim. If customer’s country is not available in DreamRing website Warranty Claim, customers should contact the local distributor from the list at International Support. Warranty Claims must include proof of purchase from an authorized seller in the form of a receipt or invoice that clearly identifies the product model, purchase price paid, and purchase date. Warranty claims are under the sole discretion of DreamRing and failure to follow the required procedures may cause warranty claims to become void. To file a warranty claim, please fill out this form:

HOW TO SUBMIT A WARRANTY CLAIM

BROKEN PRODUCT?

Let’s solve it. Here’s a summary of how the process works:
1. Submit a Warranty Claim by clicking the link below and filling out the email form.
2. Receive an email with shipping instructions.
3. Send in your DreamRing product.
4. Receive a package with your replacement product. 

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SUBMIT A WARRANTY CLAIM

LIMITED LIFETIME GLOBAL WARRANTY ON ALL Products

All DreamRing products (“Products”) are backed by a lifetime limited warranty. If it doesn’t work the way we promised, we’ll make it right. Valid proof of purchase and active DreamRing Membership are required.

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ALREADY COMPLETED A CLAIM?

Once your warranty claim has been processed and verified, we will send you a replacement product and an email with tracking information. Please allow up to two business days from the time we receive your product for your warranty to be processed.